COACH supports Mackenzie Health with large-scale digital health/health informatics undergraduate and post-graduate student recruitment initiative

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Toronto, ON – February 8, 2017 – Today COACH: Canada’s Health Informatics Association announced the roll-out of a major recruitment initiative with the goal of hiring more than 75 emerging professionals/ students/ HI graduates to fill full-time contract, co-op, and summer positions at Mackenzie Health, the regional health service provider for Ontario’s Southwest York Region.

Mackenzie Health has embarked on a full implementation of the Epic hospital information system (HIS) as part of its drive to achieve Level 7 in the HIMSS EMRAM scale within three years. The hospital also has plans to open a second major site in 2020, and will become the first hospital in Canada to implement the full suite of Epic systems.

To facilitate adoption of the new HIS, the hospital will need 75 Super Users and 15 Credentialed Trainers to be drawn largely from COACH membership and academic contacts.

“We need to cast a wide net, and quickly,” said Diane Salois-Swallow, chief information officer at Mackenzie Health. “The COACH membership community is simply the best place to find this many applicants with a basic understand of HIS implementation complexities.”

75 Super Users/15 Credentialed Trainers

Super Users will provide direct end-user support and assistance during implementation training sessions. Customer service skills and knowledge of the new system will ensure hospital users are comfortable during the go-live process. The Super User position is a paid position, and is defined as a placement or summer term opportunity starting May 1, 2017 and ending August 21, 2017. For more information about the Super User role, visit

Credentialed Trainers will train end-users (using existing training materials) and provide go-live support. Credentialed Trainers will be required to commit to a longer term, from March 30, 2017 until August 21, 2017. This is a paid position. For more information about the Credentialed Trainer role, visit

“We are happy to be supporting Mackenzie Health in this important initiative,” said Mark Casselman, COACH CEO. “This benefits everyone. The hospital benefits by being able to tap into a group of engaged, motivated young digital health professionals, trained for Canadian HIS delivery. And our Academic and Student Members will have the opportunity to put their education to practical use in a major health service delivery transformation. COACH is growing, and this is the first in a wave of new partnerships that will connect, inspire, and educate the digital health professionals who are contributing to the future of healthcare in Canada.”

Applicants who require training in HIS delivery best-practices will participate in a COACH education session. Funding partners interested in reaching and investing in the next generation of the Canadian digital health workforce are welcome to participate in this education initiative.


COACH: Canada’s Health Informatics Association has a history of fostering professionalism and refining the expertise of its 2,000+ member population, with an emphasis on continuing education and shared knowledge. COACH is Canada’s largest digital health community, representing professionals working to advance healthcare delivery through information technology. As the voice of Health Informatics (HI) In Canada, COACH promotes the adoption, practice and professionalism of HI. HI is at the intersection of clinical practice, Information Management/Information Technology and healthcare management. Visit for more information.


Mark Casselman at 416.358.0567 or

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