Embracing digital: is COVID-19 the catalyst for lasting change? – E&Y Sponsored Report

The report seeks to answer the question: The COVID-19 pandemic led to significant changes in the delivery of health and social care in 2020 but will the pivot to technology become a lasting legacy?

This new E&Y report with Imperial College London’s Institute for Global Health Innovation Embracing digital: is COVID-19 the catalyst for lasting change? suggests that it will.

2,243 health and human services (HHS) professionals in 6 countries were about their attitudes and usage of technology before, during and after the pandemic.

 The report highlights:

  • The use of all digital tools almost doubled in the pandemic
  • A number of barriers to tech adoption have been overcome: alleviation of practitioner concerns, rapid leadership buy-in, improvements in IT interoperability, alleviation of ethical and privacy concerns
  • The solutions had a positive impact for both patients and practitioners
  • Nearly half of respondents indicated that they will continue using digital tools in the future and are planning to invest in new technologies in the next three years.
  • But there are key factors to consider which will influence the continued use of digital technologies: funding and re-imbursement, interoperability of tools, regulation and data security, provider adoption and buy-in, and user adoption and demand

The report identifies five key ways that health organizations can ensure that the benefits of pandemic-driven progress are not lost once the crisis is behind us.

 In April, E&Y will publish a second report that will share insights and learnings from five organizations that have already started using data and analytics to improve their service delivery and realized positive patient outcomes. One of the case studies will highlight work in Ontario.

 Click here to access the report:  Embracing digital: is COVID-19 the catalyst for lasting change? (pdf) .


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